Refund & Warranty Policy

Change of mind

You can return your bike within 7 days of receiving it for a full refund, provided it is unopened and in its original packaging. Contact us first at hello@modusbikes.com.au or via the contact page and we will arrange the return. Once the bike arrives back with us and passes inspection, we process your refund promptly to your original payment method.

Warranty

Every Modus bike is covered by a 2 year warranty on the frame and 12 months on the battery and motor. Accessories are covered for 3 months unless stated otherwise.

To make a warranty claim, contact us with your order number, a short description of the issue, and a photo or video where possible. We will diagnose the issue, ship any parts needed, and talk you or your local mechanic through the fix. Because we build one bike, parts are kept on hand rather than ordered in.

The warranty covers manufacturing faults. It does not cover normal wear items such as tyres, brake pads and chains, damage from accidents or misuse, water damage from submersion, or modifications to the motor, controller or battery.

Faulty items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.