Got questions? We have answers.

Before you send us a message, please read our frequently asked questions below.

  • We are a locally owned business operating from beautiful Burleigh on the Gold Coast.

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  • Our e-bikes come 80-90% pre-assembled in the box. We are always happy to help talk you through any questions during the assembly process, so please reach out if we can help. It typically takes less than 1 hour for someone to assemble a Modus bike for the first time. All tools required for assembly come in the box with the bike. Alternatively you could pay a local bike shop to assemble the bike for you.

  • Choosing a frame type is a personal preference but it is worth considering the following:


    STEP-OVER FRAME:
    Our OG step-over frame is the more traditional design, featuring a top tube that connects the handlebars to the seat post. It requires the user to swing their leg over the frame to get on the seat.

    STEP-THROUGH FRAME:
    Step-through frames are designed for ease of use and accessibility. Without a top tube, riders can easily mount and dismount the bike without having to swing their leg over the frame. This makes step-through frames particularly useful for those who value convenience over style. They are also a better fit for shorter riders who may find it
    difficult to clear the top tube on a step-over frame. If the bike will be used by people of different heights or genders, or if it’s shared by family members, a step-through
    frame may be the best option. Additionally, for those who plan to transport items such as a surfboard, the step-through design eliminates the need to step over the frame and rack each time you mount or dismount.

  • A licence is not required if your e-bike meets Australian road legal standards.

  • Throttles are strictly for private property use and should be isolated when riding in public. Before using this vehicle, check the applicable local laws relating to your intended use of the vehicle on roads, footpaths, shared paths, bicycle lanes and bicycle paths.

SHIPPING AND RETURNS

  • You can contact us to return your bike within 7 days of receiving for a full refund provided the bike is unopened and in its original packaging.

  • Shipping costs a flat rate of $150 Australia wide. Alternatively, you can arrange free collection from our Gold Coast pick up point in Burleigh.

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  • Yes, you can bike up your new Modus bike from our warehouse in Burleigh on the Gold Coast.

  • Modus Bikes can be delivered Australia wide. We also offer free collection from our Gold Coast pick up point in Burleigh.

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WARRANTY + SPARE PARTS

  • Yes. Please get in contact with us to arrange spare parts for your e-bike.

  • Product Specs Frame- Aluminum and Steel alloy - 2 years  

    Battery: 48V 15AH - 6 months  

    Electrics - 3 months  

    Charger: 54.6V 2Ah - 3 months  

    Motor- 1 year  

    Brake: Hydraulic brake - 6 months  

    Suspension: Front fork - 6 months  

    Gear: Shimano 7 levels - 6 months

If you still have a question or request please reach us directly by submitting a form on our contact page.

- MODUS TEAM